To anyone who cares about HENRY MAYO NEWHALL MEMORIAL HOSPITAL:

Because of several management issues, I find it almost impossible to do my job and fulfill my responsibilities in caring for patients. I am horrified at the lack of professionalism in this Hospital when it comes to human resources and administration. How can specialized, well educated, dedicated employees work under the direction of people who don’t know how to communicate well, problem solve, or support their staff in a respectful and truthful way.

Personally, I thought I was hired to deliver the finest care to patients, their families, and help facilitate support and assistance post discharge. The patients I work with are specifically in tremendous need of staff who can communicate, problem solve, with respect and care. I can easily provide these services when the environment is conducive. It is an uphill struggle to work well when superiors are damaging morale by; intimidating, harassing, and retaliating.

There are issues that are destructive to staff morale and hinder patient care; in this case we are told to work it out with our supervisors (with whom we have the problem with). The next resort (even though our supervisors warned us not to go above them) is going to Human Resources which is sadly another brick wall. The person in charge is terribly inadequate and unable to handle the magnitude of the issues presented. When staff is unsupported and complaints are ignored, it is frustrating to continue taking grievances into that department. In my experience, this is when policies suddenly change (only to support their position), or they resort to lying (to make it seem like you are the problem). Or make it impossible to meet the terms of their unexpected, spontaneously revised demands, in an effort to squeeze out and sanction resignation (of the highly qualified, extremely competent employee). I’ve witnessed this right before my eyes. This is crazy making at least.

Employees are terrified of losing their job, so they remain silent, watching but unable to speak out for fear contingent paychecks could be compromised. These individuals have families who depend on this income. So it continues…on and on….

Signed,
HMNMH Employee name was verified but withheld by
request to protect the individual from retaliation!