Dear Dave, How ironic and timely your commentary was in the SCVB
concerning our local hospital, Henry Mayo (HMNMH). My elderly mother was a
frequent patient at HM both in the ER and in-patient. She was a widow and I am her only daughter
who lives five minutes from her and three minutes from HM. Needless to say, my
name is all over her records. I will add
that over the years, I have talked with more doctors and nurses at HM than I
could count.
On Friday Sept 7, 2012, mom was taken by ambulance to HM; as
far as I can piece together, around 2:20 p.m.
Her building managers, by protocol, gave the paramedics a sheet of paper
with my contact information written on it clearly in two places. I had just
spoken with mom at length the night before so not speaking with her Friday was
not a concern; I would have touched base on Saturday.
I didn't have to. A call came to my home on Sept. 8th about
7:10 a.m. from a former care-helper whom, thank God, had kept my number (yes,
somehow this nurse managed to dig up an obscure phone number). She kept saying
mom was "very bad". I immediately called HM and through a circuitous
route spoke with an RN whom I could barely communicate with due to a language
barrier. She was mom's nurse at the time. I did get two pieces of information:
she said she called me "a lot" and left messages at my home (that did
NOT happen) and that mom's condition took a bad turn and she was sent to Holy
Cross (....whisked out by around 6:15 a.m.) I told her I was around home all
day and have a working answer machine and received no calls from her. When I
asked what number she had called, she gave me mom's home number. I was stunned.
I asked her to look further and within seconds she recited my home number. How
in this world she so easily accessed my number at that moment is beyond any
rationale.
I telephoned Holy Cross and they insisted that mom was not
there. I kept insisting and repeating the information I was given and after
being on hold a while, "Dr. M." came to the phone. I expected to get mom's room number or ICU
information but instead I heard "I did everything I could but I could not
save her". Horrible. When I went to Holy Cross to sign papers, they were
not happy with the actions, or lack of, from Henry Mayo..."we will do our
own investigation".
I then went to HM to retrieve some of mom's personal items
they had retained and spoke with some of the staff who shall remain nameless
because they were not on duty at the time of the events. They were also shaking
their heads on how this could happen. I
am presently following up with a nursing supervisor (also nameless), for
starters, about this incident. She was
also puzzled with acknowledging that my contact information is all over the
records.
It was very difficult, emotionally, hours after mom's death,
to go to her apartment and listen to the stressful calls on her answer machine
from the nurse telling me it was serious and get to the hospital asap.
The medical care that mom received is not the issue with me
right now; it is the absolute absence of professional conduct standards. That
negligence cost me my last in-person time with my mom as there were times in
the 19 or so hours she was in their care that she was stable and coherent. The
haunt that I live with most, is that while mom was laying in that hospital bed
she was being told that I had been called and she must have been wondering why
I didn't show up. It isn't easy to go to
sleep each night thinking of that. Its a
pretty heavy psychological weight to bear.......all put upon me by the negligence
of some staff at Henry
Mayo Newhall
Memorial Hospital.
I have made it known to some of HM employees; I have no
plans of just going away quietly.
Betty Arenson- Valencia,
CA.
Betty Arenson is a resident of Valencia. Her letters/commentaries
represent her own opinions and not necessarily the views of any organization
she may be affiliated with or those of the West Ranch Beacon.